If you are not completely satisfied with your purchase, please email us at hbaalbek@gmail.com with following details:

- Full Name

- Email 

- Order number

- Reason for returning the item

If you wish to return a purchase please notify us within 3 days. 

You will then receive an email giving you the details for sending your return.

We can exchange or issue a store credit only for the items that are returned to us within 14 days of being received by you. 

The customer is responsible for all return shipping charges and package must be traceable. 

Shipping fees are not refundable. 

Please ensure that the products are in the same condition in which you received them with the original identifying label.

HOTEL BAALBEK reserves the right to refuse to issue a store credit or exchange any items after this 14 days period, or garments that are not returned in the same condition as when they were received.

Online credits need to be used within 3 months of issue.