The company HOTEL BAALBEK SNC, has its head office in Bologna, Galleria del Pincio 1 - 40121 and was registered with the CCIAA in Bologna under the ordinary section REA BO - 513586 with the following registration number tax code and VAT code: 03367061201. 

The Customer: 

Defined as the person identified by the data key in at the time of registration and acceptance of conditions. 

When you make your first purchase you create a password-protected account with us.

The Service:

By using e-commerce we allow the Customer to browse a virtual shop online and buy items of clothing and accessories.

The customer can browse the electronic catalogue, see what we have to offer and make a purchase from the supplier in accordance with the current conditions of sale. 

Your right to Privacy:

The supplier wishes to inform any users that it is possible to visit the website www.hotelbaalbek.com without being a registered user and access information such as product details, price lists and other services that do not require personal data.

In order to make an online purchase it is necessary to fill the delivery information and if you want you can create your personal account.

The customer has all rights regarding his/her personal data as governed by the law D.lgs 196/2003.

Your data can be used by
- outside agents operating on our behalf in specific sectors (delivery of the goods, producers of certain articles, accounting services, tax purposes, data management and market research)
- by banks, for the management of payments due according to the contract.

Nature of the supplier-customer relationship and cases where consumer protection norms do not apply.

In accordance with current Italian and EU law the relationship between Supplier and Customer is governed by consumer protection norms when the customer makes a purchase for personal use not connected to his/her business or work. 

Considering  the  existence  of  information  telematic  or  correspondence  connections  with  above mentioned subject, data can be transferred abroad. Pursuant to Art. 7 of L.D. No. 196/2003 the Customer has the right, among other, to know its processed personal data as well as to require integration,  change  or  cancellation  of  the  same  by  addressing  to  Hotel Baalbek at  the  above mentioned address. Customers can find informations about how to set cookies through browsers at: Google ChromeMozilla FirefoxApple Safari e Microsoft Windows Explorer.

Prices and guarantees:

All prices indicated are expressed in Euros and include VAT. The price considered valid is, always and only, the one shown by the purchase procedure at the time of placing the order.

For each order a delivery voucher is issued and sent together with the goods requested.

The Supplier is not responsible for taxes due in other countries.

Payment:

The Customer may choose how to pay

1) Online by Credit card

2) Online by PayPal payment system

Purchase orders:

We start to process your order as soon as you place it.

Each order is identified by a code, the order number, which contains the date of placing the order to our system, details of the goods ordered, shipping costs and the individual prices in Euros VAT included as well as the total cost in Euros with VAT included.

Prices, shipping method and delivery times:

Hotel Baalbek makes all deliveries by GLS standard courier.

Your products will normally be shipped on the working day after you place it.

On receiving the goods at the address indicated the Customer must check that the packaging has not been tampered with and that the goods ordered are as indicated on the documents that accompany the package, both as regards number of items and quality before accepting it. Should there be any error or damage the Customer must indicate exactly what is wrong on the transport document otherwise his/her rights can not be guaranteed.

Delivery times given to the clients are usually 4 - 5 working days and reflect the information we receive from the courier, any delays or differences are caused by the courier.  When the items are dispatched GLS will send to the customer an email giving details to allow him/her to track the order online.

Complaints and delays:

The Customer can let us know about any problems (mistakes in delivery or problems or delays in delivery) sending us an email to this address: hbaalbek@gmail.com from Monday to Friday. If this messages will be send on others hours we will read them the next working day.